Guide a disengaged developer deflecting blame toward accountability and rapid performance improvement. Simulation Details: ForgePoint Systems is a mid-sized software company delivering custom solutions for industries like healthcare, finance, and logistics. Renowned for scalable, secure applications and high client satisfaction, ForgePoint uses technologies such as Python, Java, React, and Spring Boot. Agile workflows are supported by tools like Jira and Trello, enabling detailed sprint tracking and collaboration. The company recently faced significant challenges: last-minute client requests increased project complexity, and a critical production bug disrupted operations, delaying sprints and straining the development team. These pressures have impacted both project delivery and team morale, making effective leadership and accountability crucial. You step into the role of Team Lead at ForgePoint Systems, tasked with addressing the underperformance of Clara Nguyen, a software developer whose recent disengagement and missed deadlines threaten a critical project. In a one-on-one conversation, you must navigate Clara’s defensiveness and tendency to deflect responsibility, probe for underlying causes of her performance issues, and guide her toward accountability. Your goal is to provide constructive feedback, maintain a strong leadership presence, and collaboratively develop a clear, actionable improvement plan that Clara commits to before the next sprint. Success will reinforce team morale and stakeholder confidence. - Engage in a focused, real-time conversation with Clara Nguyen. - Uncover the root causes of her underperformance. - Deliver constructive feedback in an empathetic yet assertive manner. - Collaboratively establish a concrete, measurable improvement plan. - Secure Clara’s commitment to the agreed-upon actions.