Persuade a skeptical director to expand FlowSync adoption by overcoming objections and uncovering needs. Simulation Details: FlowSync is a project management and collaboration platform designed to boost productivity and streamline workflows for distributed teams. Known for its predictive analytics, enterprise-grade security, and automation features, FlowSync helps organizations reduce missed deadlines, accelerate project delivery, and improve client satisfaction. The platform integrates with popular tools like Salesforce, Slack, and Google Drive, offering over 200 pre-built integrations and dedicated customer success support. FlowSync stands out for its measurable ROI, rapid deployment, and industry recognition, though it faces challenges such as cost scrutiny and uneven adoption rates in some departments. You are the Customer Success Manager at FlowSync, preparing for a critical Quarterly Business Review chat with Alex Dubois, the pragmatic Director of Operations at a client organization. Your goal is to present Q3 results, address Alex’s concerns about costs, integration challenges, and adoption rates, and use consultative questioning to uncover additional needs in other departments. Through real-time chat, you must highlight FlowSync’s measurable impact, respond to objections with concise, data-backed answers, and guide the conversation toward securing Alex’s agreement to evaluate FlowSync for broader adoption. - Present key results and address Alex’s objections using clear, evidence-based responses. - Use consultative questions to identify unmet needs in other departments. - Guide the conversation to secure Alex’s commitment to consider expanding FlowSync’s use within the organization.