Product Manager: use AI to transform an existing digital product

Simulation details

This Job Simulation is designed for people stepping into a Product Manager role or Project Manager that want to learn more about the AI world and how AI can shape existing digital products. It brings you into customers conversations, feedback and analysis, a critical part of the Product Manager role and it adds to it the complexity of advancing existing solutions with new AI features.

Your mission in this simulation
Your goal is to create a new set of AI features for the Medsoftware CRM. To do so you need to go and talk to existing stakeholders and customers to hear what’s not working for them. From there you will need to understand what problem you can solve and explain how you will build that using AI. You can use OpenAI or any other current solution for it, but that’s not the biggest challenge.

How to complete the simulation
You will need to start the simulation and interact with all the existing stakeholders, including your Manager, the CPO of MedSoftware. To complete the simulation prepare a document (there is a template to start with) and send it to your manage, with the following elements:

1) Explain what you have learned from the existing stakeholders and what you think is the most important problem affecting Medsoftware right now.

2) Explain how you can solve the problem you selected with AI and detail the product features or product you would build to do it. You need to present something feasible so make sure you talk to the Engineering team to get help and align with them.

A bit more about MedSoftware, the company you will work for
MedSoftware is a software-as-a-service CRM platform used by 4,500+ hospitals worldwide to manage the entire patient experience, from onboarding and booking exams and services to handling all communications with patients. While MedSoftware is well-known in the industry, competitors are moving rapidly, and they recognize the need to invest more in software innovation and address the biggest problems reported by customers.

The MedSoftware board is seeking a major revamp of the platform to boost growth in the US market, where the company is already a market leader but faces increasing competition from smaller and more agile companies. The executive team is considering adopting AI at scale within the MedSoftware CRM as the next significant investment. As a Senior Product Manager, the CPO has tasked you with defining the first AI-powered feature that should be developed within the software suite. Your responsibility also includes presenting a project brief to build and implement this feature. There are several aspects of the product that could benefit from AI to improve various use cases within hospitals.

How MedSoftware CRM Works
MedSoftware CRM is a scalable cloud CRM that enables hospitals to manage all aspects of their patients’ experience, showcasing the complete cycle of their journey within every facility and providing direct connections to doctors and other staff. Each patient has their own profile, medical records, and a mobile app and online account for accessing data, scheduling appointments, asking questions, and checking the results of medical exams or treatments. The system offers different levels of access for hospital doctors, staff, patients, and managers. To help you visualize this: from nurses to surgeons, MedSoftware assists them in accessing data, contextual information, and steps specific to each patient, and it is utilized across a variety of daily activities.

MedSoftware CRM can accommodate every type of patient and operation/exam within a hospital. It also features a well-structured backend that is utilized by the hospital team (doctors, administrators, nurses) to manage all operations within the hospital for their patients.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

David Lamena
CPO at Medsoftware

Teresa Lawrence
Head Customer Support at St Louis Hospital Chicago

Katia Teklov
Patient of San Francisco Zuckerberg Hospital

Brad Jackson
General Counsel at San Diego Community Hospital

Luka Dubrovnik
Tech Lead at Medsoftware

Organization

The MedSoftware board is seeking a major revamp of the platform to boost growth in the US market, where the company is already a market leader but faces increasing competition from smaller and more agile companies. The executive team is considering adopting AI at scale within the MedSoftware CRM as the next significant investment. As a Product Manager, the CPO has tasked you with defining the first AI-powered feature that should be developed within the software suite. Your responsibility also includes presenting a project brief to build and implement this feature. There are several aspects of the product that could benefit from AI to improve various use cases within hospitals.