Simulation details

PayWell SA, a Zurich-born pioneer in point of sales (POS) solutions, has been revolutionizing the retail industry since 1995. With a footprint in over 50 countries, PayWell serves more than 10,000 clients worldwide, offering a diverse product line from hardware terminals to software solutions. The company’s business model is built on providing high-quality, reliable POS solutions that have been proven to improve operational efficiency and customer satisfaction. PayWell’s operational framework is robust and decentralized, with regional centers in North America, Europe, and Asia, each responsible for developing and implementing products tailored to their region’s specific needs and regulations.

Your task is to define a successful strategy to deploy PayWell’s latest POS solution, PayWell Pro, across 65 Caffe Nero stores scattered across various European countries, each with its own unique set of regulations and business practices. This complex endeavor requires you to study the careful integration with each store’s existing IT infrastructure, compliance with each country’s data protection regulations, and adequate training of the employees at each Caffe Nero store on how to use the new POS system.

As a Program Coordinator at PayWell SA, you will be responsible for the strategic planning and presentation of the final strategy of this project. You will interact with a diverse group of AI characters, each with their own roles, responsibilities, and perspectives. Your core tasks will include devising a strategic project plan that considers coordinating the installation and integration of the POS systems, and overseeing the training of Caffe Nero employees on the new system. You will need to navigate the complexities of different regulations, business practices, and IT infrastructures in the various European countries, while also managing potential risks and obstacles such as technical issues, delays, and resistance from employees. All of these aspects need to be considered in your proposed strategy.

Throughout the simulation, you will develop and apply skills in risk management, stakeholder communication, project management, and IT systems integration. These skills will be crucial in ensuring the successful deployment of the point of sales solution.

Your success in this simulation will be measured by the creation of a successful strategy for the deployment of the POS solution across all 65 Caffe Nero stores within the specified timeframe and budget.

How to complete the simulation

You will need to produce a comprehensive project plan, a detailed plan for the installation and integration of the POS systems, and a training plan for Caffe Nero employees. These assets should be compiled into a single PDF and sent to Claudia Fischer, the Program Manager at PayWell SA.

The document should be composed of these 3 macro areas:

1. Project Planning: define a strategic plan for the deployment of the POS solution across 65 Caffe Nero stores in Europe.
2. Installation and Integration: understand and explain how you would organize the installation and integration of the POS systems at each Caffe Nero location.
3. Training: your approach to make sure that all Caffe Nero employees are adequately trained on the new POS system.

Your performance will also be evaluated based on key performance indicators such as the project’s adherence to the timeline and budget, the smoothness of the POS system integration, and the effectiveness of the employee training. Make sure you include these details and consider them in your strategy.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Claudia Fischer
Program Manager

Markus Weber
Executive Sponsor

Laura Bianchi
Project Manager

Thomas Müller
Technical Lead

Sophie Dupont
Training Coordinator

Antonio Rossi
Caffe Nero Store Manager

Alex Schmidt
Program Coordinator

Organization

PayWell SA is a pioneer in the point of sales (POS) solutions industry, serving more than 10,000 clients worldwide. The company operates through a matrix structure, with product managers for each product line working closely with regional heads to ensure the successful implementation of their solutions.