Business Analyst: revolutionize a restaurant’s supply chain with a new CRM System

Simulation details

Welcome to The Big Apple Bistro, a culinary gem in Manhattan’s SoHo district. Known for its unique fusion of traditional American cuisine with Asian and Latin American flavors, the restaurant has grown from a single location to a thriving chain of 15 locations across New York City. The restaurant’s supply chain and inventory management systems are a blend of traditional methods and modern tools, but these have proven inadequate in managing the complex supply chain of over 50 local suppliers. In 2020, the restaurant decided to implement a Salesforce CRM system to better manage these challenges.

The Big Apple Bistro is transitioning from its current blend of manual logbooks and basic inventory management software to a comprehensive Salesforce CRM system. This system promises to provide real-time insights into supply and demand trends, streamline the ordering process, and reduce the risk of human error. However, the transition involves several key stakeholders, each with their own roles, responsibilities, and expectations, which can lead to potential conflicts. Moreover, the Salesforce CRM system’s technical limitations may pose challenges.

In the Role of a Business Analyst, your mission is to understand the intricacies of the restaurant’s supply chain, identify key stakeholders, and define the requirements for the Salesforce CRM system. You will interact with three key stakeholders: Roberta Russo, the Restaurant Manager; David Chen, the IT Specialist; and Maria Gonzalez, a Supply Chain Partner. Your action plan involves understanding the restaurant’s supply chain, identifying key stakeholders, and defining the requirements for the Salesforce CRM system. You will encounter decision points such as prioritizing tasks for the CRM implementation and aligning the needs of different stakeholders. Each decision will have a potential impact on the project’s success.

This simulation will allow you to apply and develop skills in business analysis, requirements gathering, and CRM configuration. You will learn to navigate the unique challenges of the restaurant industry, align conflicting ideas, and prioritize tasks for the CRM implementation. These skills are not only applicable to the simulation but also highly relevant in real-world business environments.

How to complete the simulation

Your goal is to successfully define a comprehensive set of configuration specifications and business requirements for the Salesforce CRM system. Your success will be measured by your ability to address the restaurant’s supply chain challenges and improve its operations.

The final assets you are expected to produce need to have the following things:
1) a detailed report on the restaurant’s supply chain,
2) a stakeholder analysis report
3) a comprehensive set of configuration specifications and business requirements for the CRM system.

You will need to compile these final assets into a single PDF and send it to Laura Johnson, the Operations Director at The Big Apple Bistro.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Laura Johnson
Operations Director

Roberta Russo
Restaurant Manager

David Chen
IT Specialist

Maria Gonzalez
Supply Chain Partner

Alex Smith
Business Analyst

Organization

The Big Apple Bistro, a culinary gem located on the bustling streets of Manhattan’s SoHo district, has been serving up a diverse menu of delectable dishes since its inception in 1990. The restaurant’s current supply chain and inventory management systems are a blend of traditional methods, such as manual tracking using logbooks, and modern tools like basic inventory management software that tracks stock levels and manages orders.