Customer Management and Support
27 results
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AI SimulationCustomer Success Manager - Upsell with existing customer
You guide a client to upgrade FlowSync for better results.
Skills:
Cross-Selling/Upselling Opportunities Identification , Customer Interview ... +1 
45 minutes
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AI Simulation
Customer Success Manager: craft effective customer emails
You refine AI prompts to craft impactful customer emails.
Skills:
Clear Messaging , Prompt Engineering
30 minutes
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AI Simulation
Customer Success Manager: SLA breach recovery
You restore trust with a key client after SLA breaches.
Skills:
Accountability , Managing Client Expectations
30 minutes
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AI Simulation
Customer Support Manager: SLA client escalation dialog
You resolve SLA breaches and rebuild client trust at Nuvetech.
Skills:
Calming Frustrated Clients , Client Relationship Management Fundamentals ... +1
45 minutes
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AI Simulation
Technical Support Lead: critical incident escalation
You manage a critical data migration failure at DataSync.
Skills:
Incident Response Communication , IT Stakeholder Management ... +1
30 minutes
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AI Simulation
Customer Success Manager: design a retention program
You design a retention program to reduce FinCore’s client churn.
Skills:
Problem Solving , Retention Program Design ... +1
1 hour
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AI Simulation
Customer Support Manager: enterprise client crisis recovery
You restore trust with IntegraSoft’s largest enterprise client.
Skills:
Leadership and Crisis Management , Negotiation ... +1
1 hour
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AI Simulation
Customer Support Lead: AI automation transition conflict
You lead the rollout of a new AI chatbot.
Skills:
Change Management , Decision Making ... +1
30 minutes
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AI Simulation
Customer Success Manager: managing a customer who abuses support
You manage expectations and propose solutions for a SaaS client.
Skills:
Assertive Communication , Managing Customer Expectations
30 minutes
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AI Simulation
Customer Success Manager: saving an at-risk renewal
You resolve client concerns to secure a key contract renewal.
Skills:
Crisis Management Planning , Customer Retention Fundamentals ... +1
30 minutes
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AI Simulation
Customer Support Lead: guide a specialist
You mentor a specialist to master customer de-escalation.
Skills:
Conflict Resolution Tactics , Empathy ... +1
30 minutes
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AI Simulation
Customer Support Specialist: system support oordination
You resolve a pharmacy system disruption with clear communication.
Skills:
Communication , Customer Support Fundamentals ... +1
30 minutes
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AI Simulation
Business Relationship Manager: financial solution for banking client
You design financial strategies for a client’s global expansion.
Skills:
Capital Markets Advisory , Client Relationship Building
30 minutes
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AI Simulation
IT Support Specialist: manage a 10-hour downtime
You handle customer concerns during PrimeSoft's critical service outage.
Skills:
Customer Service in IT , Empathy
45 minutes
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AI Simulation
Customer Support Manager: manage an enterprise escalation
You resolve API issues and rebuild client trust.
Skills:
Communication Excellence , De-escalation Strategy Application
30 minutes