Interview and debrief in real time with the candidate and hiring manager. Simulation Details: Eazy is a next-generation AI Agents company, specializing in transforming customer communication through advanced conversational technologies. The company’s proprietary conversational AI frameworks predict customer needs, integrate seamlessly with existing systems, and deliver scalable, personalized, and compliant experiences. You step into the role of Senior Recruiter at Eazy, tasked with conducting a structured interview with Carlos Martínez, a candidate for the Customer Support Manager position. Your goal is to explore Carlos’s leadership achievements, experience with AI-driven customer support, and alignment with Eazy’s values. Immediately after the interview, you transition to a live debrief with Giulia Conti, the Head of Customer Support. Here, you deliver a concise, data-backed evaluation of Carlos’s strengths and potential risks, and provide a clear recommendation on whether to advance, hold, or reject the candidate. Throughout both conversations, you must listen actively, ask targeted questions, and communicate your findings clearly and professionally. - Conduct a structured interview with the candidate via voice/phone call. - Extract relevant evidence of leadership, adaptability, and values alignment. - Identify and communicate strengths and potential risks. - Deliver a concise verbal evaluation and recommendation to the hiring manager. - Respond to follow-up questions with clarity and professionalism.