You optimize account-opening workflows for a mid-sized bank. Simulation Details: Partners4Innovation (P4I) is a top consulting firm focused on digital transformation and process optimization for the finance sector. As part of the DIGITAL360 Group, P4I combines advanced methodologies like Lean Six Sigma and Agile with modern tools such as BPMN process modeling and compliance monitoring systems. This approach allows P4I to identify inefficiencies, streamline workflows, and ensure banks meet strict regulatory requirements, including KYC and AML. P4I has a strong track record of helping traditional banks compete with fintechs by reducing process lead times and implementing innovative solutions that maintain compliance while improving customer service. Banca Lombarda, a mid-sized bank, is struggling with slow account-opening processes, taking much longer than fintech competitors. The delays are mainly due to manual document checks and frequent system outages, while the official process documentation is outdated. The back office team, led by Marco Santini, uses several informal workarounds to keep things moving, but these are not officially recognized and may pose compliance risks. With a major commercial campaign on the horizon, the bank urgently needs to improve its processes to attract new customers without compromising regulatory standards. In this simulation, you step into the role of a Junior Consultant at Partners4Innovation, specializing in banking processes. Your mission is to analyze and improve Banca Lombarda’s account-opening workflow. You will first have a voice conversation with Marco Santini, the Back Office Manager, to uncover undocumented workarounds and reconstruct the real operational process. Building trust and asking the right questions will be key to surfacing these hidden practices. Next, you will discuss your findings with Laura Benetti, the Senior Manager overseeing the project at P4I. In this conversation, you’ll present your analysis and work with Laura to refine two concrete, compliant proposals that can reduce lead times while respecting regulatory constraints. Throughout, you’ll need to balance operational efficiency with compliance and stakeholder expectations. To complete the simulation, you need to engage in meaningful conversations with both Marco Santini and Laura Benetti. Your goal is to uncover hidden inefficiencies, clearly explain your findings, and propose actionable improvements that are both effective and compliant. Success means demonstrating your ability to analyze workflows, identify gaps, and communicate structured, regulator-proof solutions through real-time dialogue.