You optimize account-opening workflows for a mid-sized bank. Simulation Details: Consultant is a top consulting firm focused on digital transformation and process optimization for the finance sector. Consultant combines advanced methodologies like Lean Six Sigma and Agile with modern tools such as BPMN process modeling and compliance monitoring systems. This approach allows to identify inefficiencies, streamline workflows, and ensure banks meet strict regulatory requirements. MyBank, a mid-sized bank, is struggling with slow account-opening processes, taking much longer than fintech competitors. The delays are mainly due to manual document checks and frequent system outages, while the official process documentation is outdated. The back office team, led by Mark Santini, uses several informal workarounds to keep things moving, but these are not officially recognized and may pose compliance risks. With a major commercial campaign on the horizon, the bank urgently needs to improve its processes to attract new customers without compromising regulatory standards. In this simulation, you step into the role of a Junior Consultant at Consultant, specializing in banking processes. Your mission is to analyze and improve MyBank’s account-opening workflow. To complete the simulation, you need to engage in meaningful conversations with both Mark Santini and Laura Green. Your goal is to uncover hidden inefficiencies, clearly explain your findings, and propose actionable improvements that are both effective and compliant. Success means demonstrating your ability to analyze workflows, identify gaps, and communicate structured, regulator-proof solutions through real-time dialogue.