Defend premium pricing and equip sales with differentiators amid aggressive competitor pressure. Simulation Details: Vitalis Technologies is a top innovator in healthcare technology, specializing in advanced hospital equipment for intensive and critical care. With a 25% market share and $1.2 billion in annual revenue, Vitalis is recognized for its flagship VitalEdge Monitoring System, which uses patented real-time patient analytics to reduce critical response times by 30%. The company invests heavily in R&D, collaborating with leading medical institutions to develop solutions that enhance clinical decision-making and surgical accuracy. Vitalis maintains a centralized sales approach, targeting high-value hospital accounts and equipping its sales team with specialized training and proprietary CRM tools. Despite its leadership, Vitalis faces growing competition from lower-priced rivals targeting budget-sensitive hospitals, challenging its premium pricing and market position. You step into the role of Sales Enablement Manager at Vitalis Technologies, tasked with navigating a high-stakes scenario involving two key stakeholders. First, you will engage in a one-on-one chat with Chloe Walker, the CEO, to present a concise, data-driven sales narrative that defends the company’s premium pricing strategy. Chloe is resistant and will challenge your arguments, requiring you to adapt your approach and secure her explicit approval. Next, you will hold a voice call with Mark Delgado, the Senior Sales Executive, who is under pressure to retain major accounts and may push for price concessions. Your goal is to address his concerns, walk him through the approved narrative, and provide him with three compelling product differentiators to help him counter client objections. Throughout, you must balance executive strategy with frontline sales needs, mediating conflicting priorities and reinforcing Vitalis’ competitive positioning. - Secure explicit approval from the CEO for your sales narrative defending premium pricing. - Equip the Senior Sales Executive with three strong product differentiators to address client objections. - Demonstrate effective conflict management and persuasive communication in real-time conversations with each stakeholder. - Foster alignment between executive strategy and sales execution through your interactions.