Simulation Details

DigiBank, a leader in the digital banking industry since 2010, has revolutionized customer interactions with financial services through innovative solutions. Its mobile banking app, launched in 2015, earned the “Best Mobile Banking App” award for features like real-time transaction alerts, customizable budgeting tools, and advanced encryption protocols. By 2020, DigiBank had grown to over 5 million active users, capturing 12% of the market share, thanks to strategic initiatives such as partnerships with fintech startups and tiered subscription plans. Operating in a competitive industry, DigiBank employs Agile development practices and a robust technical stack, including React, Python, and cloud-based infrastructure, to ensure scalability and security. The company has demonstrated resilience in overcoming challenges, such as implementing GDPR-compliant systems in 2018 and thwarting a cybersecurity attack in 2022. Currently, DigiBank is developing a next-generation home banking platform, integrating AI-driven insights, biometric authentication, and streamlined navigation to redefine digital banking while meeting regulatory requirements.

Step into the role of a Project Manager at DigiBank, tasked with leading the requirements-gathering process for the next-generation home banking platform. Your mission is to engage in one-on-one conversations with four key stakeholders, each representing distinct priorities and concerns. You’ll mediate conflicts, negotiate compromises, and synthesize their input into a balanced roadmap that aligns with DigiBank’s strategic objectives. Navigate the push for innovation, regulatory compliance, usability enhancements, and technical feasibility to create actionable solutions that address customer pain points and market trends. Your ability to balance competing priorities and foster collaboration will be critical to the success of this project.

– Talk to each stakeholder individually to understand their priorities and concerns.
– Mediate conflicts and negotiate compromises between conflicting demands.
– Synthesize stakeholder input into a balanced roadmap that reflects innovation, compliance, usability, and feasibility.
– Ensure alignment with DigiBank’s strategic objectives and customer needs.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Elena Vasquez
Senior Product Owner

Rajesh Patel
Chief Compliance Officer

Sophia Nguyen
Customer Experience Manager

Marcus Lee
Lead Software Architect

Alex Carter
Project Manager

Laura Bennett
Director of Product Development

Organization

A pioneer in the digital banking industry, known for its innovative solutions and customer-centric approach.