Project Manager: lead a digital transformation project

Legacy Trust, founded in 1923, is a well-established bank providing comprehensive financial services, including corporate lending, retail banking, and wealth management. Serving over 1.5 million customers and processing around 500,000 transactions daily, the bank is known for its customer-centric approach and robust financial products. However, the bank's legacy IT system, implemented in the early 1990s, has become outdated, leading to increased downtime, slower transaction processing times, and higher maintenance costs. To remain competitive in the evolving banking industry, Legacy Trust must modernize its IT infrastructure, leveraging new technologies like cloud computing and AI to improve operational efficiency and security.

As a Senior Project Manager at Legacy Trust, you are responsible for overseeing the bank's digital transformation project. Your primary task is to negotiate a phased migration approach with Peter Williams, the Head of Corporate Lending, who is resistant to the migration due to his reliance on 20 years of stored procedures. Engage with Peter to understand his concerns and propose a phased migration plan that ensures his critical workflows are protected during the transition. Then, present the final plan to gain his buy-in, ensuring a smooth transition without disrupting critical operations.

• Successfully negotiate a phased migration plan with Peter Williams.
• Address Peter's concerns and ensure his critical workflows are protected.
• Present the final migration plan to gain Peter's support.
• Keep the digital transformation project on track and ensure stakeholder support.