Investigate low team productivity by engaging and probing a guarded member. Simulation Details: Summit Strategies is a mid-sized consulting firm specializing in organizational development and team performance optimization. With over 150 consultants and support staff, the firm serves clients in healthcare, technology, and finance. Summit Strategies is recognized for transforming underperforming teams into high-functioning units, maintaining high client satisfaction and project delivery standards. The company uses tailored solutions such as workshops, team-building exercises, and coaching sessions to address client needs. Recently, Summit Strategies has faced a sharp decline in productivity, missed deadlines, and lower team collaboration, coinciding with major organizational changes like team restructuring, onboarding new employees, and adopting a new project management platform. Leadership is urgently seeking solutions to restore the firm’s reputation for excellence. As Team Lead, your mission is to address the recent productivity slump by engaging in a confidential, one-on-one conversation with an Organizational Development Consultant who is protective of her colleagues and initially reluctant to share sensitive details. You must establish trust through empathetic dialogue, actively listen for verbal cues, and use strategic questioning to uncover actionable insights about the obstacles affecting team performance. Your approach should foster psychological safety, adapt to the consultant’s responses, and collaboratively outline next steps to help restore team productivity and collaboration. - Build rapport and earn trust through empathetic communication. - Demonstrate active listening by interpreting verbal cues and adapting your approach. - Uncover clear, actionable insights into the team’s productivity challenges. - Collaboratively agree on next steps to address the revealed issues.