Simulation Details

Sherweb is a leading provider of cloud solutions, serving over 6,000 small and medium-sized businesses across industries like retail, healthcare, and education. The company specializes in simplifying IT for professionals, enabling them to focus on their core business goals. Sherweb’s tailored solutions, such as Microsoft 365 (M365), integrate communication, collaboration, and security features into a single platform. For example, Sherweb’s implementation of M365 for a retail chain reduced operational costs by 20% through automated inventory tracking and centralized communication.

Sherweb’s customer satisfaction rating of 92% reflects its proactive customer support, which resolves 85% of issues on the first contact, and its ability to customize solutions to meet specific business needs. The company’s collaborative framework ensures seamless delivery of solutions, combining efforts from sales advisors, technical support teams, and customers. Sherweb also differentiates itself from competitors like AWS and Google Cloud through robust support services, including 24/7 bilingual assistance and a 99.9% uptime guarantee.

Internally, Sherweb fosters a culture of teamwork, integrity, and continuous improvement, investing in employee development through certifications in Microsoft technologies. By combining technical expertise with a customer-first mindset, Sherweb continues to address the evolving needs of businesses, solidifying its position as a trusted partner in the cloud solutions market.

You will step into the role of Alex, a Technical Advisor III at Sherweb, aspiring to transition into a bilingual sales agent role. Your mission is to engage in a one-on-one conversation with Omar Figueroa, a cautious retail store owner exploring ways to modernize his operations. Omar is skeptical about adopting new technologies due to concerns about cost, reliability, and potential downtime.

Your tasks are twofold: first, uncover Omar’s pain points through active listening and thoughtful questioning, demonstrating empathy to build trust. Second, persuasively present Microsoft 365 (M365) as a tailored solution to address his specific business challenges, such as automating inventory tracking and streamlining staff communication. Success in this simulation will validate your readiness for a sales-focused role and reinforce Sherweb’s reputation for customer-centric solutions.

– Engage in a real-time chat with Omar Figueroa to uncover his concerns and business challenges.
– Demonstrate empathy and active listening to build trust and gain deeper insights into his reservations.
– Present M365 as a tailored solution, addressing Omar’s objections and highlighting its benefits for his retail business.
– Successfully handle objections related to cost, reliability, and downtime.
– Secure Omar’s interest in exploring M365 further, showcasing your ability to drive sales conversations effectively.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Alex
Technical Advisor III

Paola Silva
Hiring Manager for Sales Agents

Omar Figueroa
Retail Store Owner

Organization

A leading provider of cloud solutions, serving small and medium-sized businesses across diverse sectors.