Close a SaaS deal by addressing client concerns and negotiating successfully. Simulation Details: CloudSync is a top SaaS provider offering project management solutions tailored for small and medium-sized businesses. Its platform helps organizations tackle common challenges like missed deadlines, inefficient workflows, and poor team communication. With over 10,000 active clients across industries such as marketing, professional services, and tech startups, CloudSync is known for delivering measurable results—clients report significant reductions in project completion times and improved team communication. The software integrates smoothly with popular tools like Slack, Trello, and Google Workspace, ensuring teams can adopt it without disrupting existing workflows. CloudSync’s onboarding process is designed to minimize downtime, featuring a discovery call, custom configuration, and comprehensive training, all supported by live assistance to ensure a confident transition. Step into the role of an Inside Sales Representative at CloudSync. Your objective is to engage in a one-on-one voice call with Maria Santos, the Director of Operations at BrightWave Marketing—a rapidly growing agency facing operational challenges. Your mission is to build rapport, uncover Maria’s specific workflow and communication pain points, and address her concerns about pricing, ROI, and onboarding risks. Use consultative questioning to clarify her needs, present tailored solutions that directly map to her agency’s goals, and handle objections with empathy and data-driven evidence. Guide the conversation toward securing her verbal agreement for a $5,000 annual subscription, ensuring she feels confident in CloudSync as a partner for operational improvement. - Uncover the client’s operational challenges and needs through conversation. - Address objections about pricing, ROI, and implementation risks in real time. - Clearly articulate how CloudSync’s features align with the client’s goals. - Secure a verbal agreement to proceed with the subscription. - Ensure the client feels confident and supported in their decision.