You align Vera's operations for scalable healthcare expansion. Simulation Details: Vera is a leading health technology company transforming home healthcare services across the UK and Europe. Founded in 2016, Vera has rapidly grown to serve over 20,000 patients monthly, combining advanced technology with compassionate care. The company employs cutting-edge tools like predictive analytics, AI-driven care optimization, and advanced patient management systems to deliver personalized care efficiently. Operating within a decentralized framework, Vera balances regional service delivery with strategic leadership initiatives to scale effectively. Despite its success, Vera faces operational challenges, including discrepancies in staff productivity and patient satisfaction metrics, as well as inconsistencies in data collection. Resolving these issues is critical for the company’s planned expansion into the South East region and maintaining its leadership position in the health tech sector. As the Head of Revenue & Ops Excellence at Vera, your mission is to address operational ambiguities that threaten the company’s ability to scale effectively. You will engage in one-on-one conversations with two key stakeholders: Dr. Priya Kapoor, the Chief Care Officer, and Jonathan Whitmore, Strategic Operations Advisor to the Board. Your tasks include clarifying ambiguous operational data signals with Dr. Kapoor and crafting a persuasive operational narrative for Jonathan Whitmore. Success requires balancing technical data analysis with persuasive communication to align leadership priorities with actionable insights. Your ultimate goal is to deliver a clear and compelling operational plan that prepares Vera for its upcoming board meeting and supports its expansion into the South East region. - Engage in a detailed conversation with Dr. Priya Kapoor to clarify operational data and align insights with her priorities for improving patient outcomes and operational efficiency. - Present a compelling operational narrative to Jonathan Whitmore, addressing strategic concerns and bridging leadership priorities with frontline realities. - Demonstrate how standardizing data collection methods and optimizing care delivery processes can improve reporting accuracy, operational efficiency, and patient satisfaction. - Achieve alignment between stakeholders by crafting a clear and actionable operational plan that addresses discrepancies and prepares Vera for sustainable growth.