About This Simulation

Your Role 

Account Executive at

ChurnZero

Your Goal

Your Mission

Regain a prospect considering a competitor.

Simulation Details

ChurnZero is a customer success platform tailored for SaaS and subscription-based companies, helping organizations reduce customer churn and enhance client relationships. Known for its ability to lower churn rates by an average of 20% within six months, ChurnZero empowers customer success teams with tools like real-time risk detection, advanced automation playbooks, and customer journey analysis. These features save teams significant manual workload and provide actionable insights to improve retention and engagement. ChurnZero stands out in a competitive market by offering enterprise-grade capabilities, such as multi-dimensional health scoring and seamless integrations with tools like Salesforce and HubSpot, ensuring scalability and efficiency for growing organizations.

You will step into the role of an Account Executive at ChurnZero, tasked with recovering a critical deal with Evelyn Carter, a Senior Operations Manager at a mid-sized SaaS company. Evelyn is skeptical about ChurnZero’s scalability and automation capabilities and is leaning toward a competitor. Your mission is to engage Evelyn in a one-on-one conversation to uncover her concerns, address objections, and rebuild her confidence in ChurnZero’s platform. To support your efforts, you will collaborate with Liam Patel, ChurnZero’s Solutions Architect, who will provide technical insights to reinforce the platform’s value. Guided by strategic advice from Sophia Nguyen, your Sales Director, you must navigate Evelyn’s skepticism and present tailored solutions that align with her organization’s priorities.

– Engage Evelyn Carter in a conversation to uncover her concerns about ChurnZero’s scalability and automation features.
– Collaborate with Liam Patel to provide technical explanations and solutions that address Evelyn’s objections.
– Rebuild Evelyn’s confidence in ChurnZero’s platform by showcasing its unique strengths and alignment with her organization’s needs.
– Successfully move Evelyn closer to agreeing to continue discussions or initiate a trial of ChurnZero’s platform.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Evelyn Carter
Senior Operations Manager – Client
Liam Patel
Solutions Architect @ChurnZero
Jordan Blake
Account Executive
Sophia Nguyen
Sales Director @ChurnZero

Organization

A customer success platform specifically designed for SaaS and subscription-based companies.

 

Helpful for 

Account Executive, Sales Manager, Customer Success Manager

How It Works

AI Simulations

Experience the Adventure

Learn by Doing

No lectures. No waiting. You jump straight into real tasks and learn by solving challenges. It’s hands-on from the first second.

Real-world Scenario

Work with lifelike companies, clients, and teammates. Every interaction is unscripted, meaning the conversations feel natural and real. You’ll solve real problems in a dynamic work environment.

Collaborate with AI Characters

Work with AI teammates who act like real people! Practice communication, teamwork, and decision-making without any pressure. They give feedback on the spot.

AI Simulations

Instant Results, Real Rewards

Instant Evaluation

Finish? Boom — you get your score right away. But that’s not all! You’ll get detailed feedback that shows where you excelled, how well you collaborated with AI characters, and personalized tips on how to improve.

Earn Your Certificate

Complete the simulation and earn a certificate that you can share on LinkedIn, show recruiters, or send to your boss. Proof you’ve mastered new skills!

Level Up and Get Rewarded

Complete the simulation to gain XP and unlock rewards like Anthropos Premium perks, Amazon gift cards, and more!