Customer Management and Support
27 results
-
AI Simulation
Customer Success Manager - Upsell with existing customer
You guide a client to upgrade FlowSync for better results.
Skills: Cross-Selling/Upselling Opportunities Identification , Customer Interview ... +1
-
AI Simulation
Customer Success Manager: craft effective customer emails
You refine AI prompts to craft impactful customer emails.
Skills: Clear Messaging , Prompt Engineering
-
AI Simulation
Customer Success Manager: SLA breach recovery
You restore trust with a key client after SLA breaches.
Skills: Accountability , Managing Client Expectations
-
AI Simulation
Customer Support Manager: SLA client escalation dialog
You resolve SLA breaches and rebuild client trust at Nuvetech.
Skills: Calming Frustrated Clients , Client Relationship Management Fundamentals ... +1
-
AI Simulation
Technical Support Lead: critical incident escalation
You manage a critical data migration failure at DataSync.
Skills: Incident Response Communication , IT Stakeholder Management ... +1
-
AI Simulation
Customer Success Manager: design a retention program
You design a retention program to reduce FinCore’s client churn.
Skills: Problem Solving , Retention Program Design ... +1
-
AI Simulation
Customer Support Manager: enterprise client crisis recovery
You restore trust with IntegraSoft’s largest enterprise client.
Skills: Leadership and Crisis Management , Negotiation ... +1
-
AI Simulation
Customer Support Lead: AI automation transition conflict
You lead the rollout of a new AI chatbot.
Skills: Change Management , Decision Making ... +1
-
AI Simulation
Customer Success Manager: managing a customer who abuses support
You manage expectations and propose solutions for a SaaS client.
Skills: Assertive Communication , Managing Customer Expectations
-
AI Simulation
Customer Success Manager: saving an at-risk renewal
You resolve client concerns to secure a key contract renewal.
Skills: Crisis Management Planning , Customer Retention Fundamentals ... +1
-
AI Simulation
Customer Support Lead: guide a specialist
You mentor a specialist to master customer de-escalation.
Skills: Conflict Resolution Tactics , Empathy ... +1
-
AI Simulation
Customer Support Specialist: system support oordination
You resolve a pharmacy system disruption with clear communication.
Skills: Communication , Customer Support Fundamentals ... +1
-
AI Simulation
Business Relationship Manager: financial solution for banking client
You design financial strategies for a client’s global expansion.
Skills: Capital Markets Advisory , Client Relationship Building
-
AI Simulation
IT Support Specialist: manage a 10-hour downtime
You handle customer concerns during PrimeSoft's critical service outage.
Skills: Customer Service in IT , Empathy
-
AI Simulation
Customer Support Manager: manage an enterprise escalation
You resolve API issues and rebuild client trust.
Skills: Communication Excellence , De-escalation Strategy Application