Customer Management and Support
26 results
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AI SimulationCustomer Success Manager: SLA Breach Recovery
You rebuild trust with a key client after SLA breaches.
Skills:
Accountability , Managing Client Expectations 
30 minutes
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AI Simulation
Customer Support Manager: SLA Client Escalation Dialog
You resolve SLA breaches to rebuild client trust at Nuvetech.
Skills:
Calming Frustrated Clients , Client Relationship Management Fundamentals ... +1
45 minutes
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AI Simulation
Technical Support Lead: Critical Incident Escalation
You manage a critical data migration failure at DataSync Solutions.
Skills:
Incident Response Communication , IT Stakeholder Management ... +1
30 minutes
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AI Simulation
Customer Success Manager: Design a Retention Program
You design a retention program to reduce client churn at FinCore.
Skills:
Problem Solving , Retention Program Design ... +1
1 hour
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AI Simulation
Customer Support Manager: Enterprise Client Crisis Recovery
You rebuild trust with a Fortune 50 client after outages.
Skills:
Leadership and Crisis Management , Negotiation ... +1
1 hour
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AI Simulation
Customer Support Lead: AI Automation Transition Conflict
You lead the rollout of TechEdge’s new AI chatbot.
Skills:
Change Management , Decision Making ... +1
30 minutes
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AI Simulation
Customer Success Manager: Managing a customer who abuses support
You resolve workflow inefficiencies and pitch a premium upgrade.
Skills:
Assertive Communication , Managing Customer Expectations
30 minutes
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AI Simulation
Customer Success Manager: Saving an at-risk renewal
You restore trust and secure a key client renewal.
Skills:
Crisis Management Planning , Customer Retention Fundamentals ... +1
30 minutes
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AI Simulation
Customer Support Lead: Guide a specialist
You mentor a specialist to master customer conflict resolution.
Skills:
Conflict Resolution Tactics , Empathy ... +1
30 minutes
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AI Simulation
Customer Support Specialist: System Support Coordination
You resolve a pharmacy system disruption at Your Health.
Skills:
Communication , Customer Support Fundamentals ... +1
30 minutes
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AI Simulation
Business Relationship Manager: financial solution for banking client
You design financial strategies for PrecisionTech’s global expansion.
Skills:
Capital Markets Advisory , Client Relationship Building
30 minutes
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AI Simulation
IT Support Specialist: manage a 10-hour downtime
You manage customer concerns during PrimeSoft's critical downtime.
Skills:
Customer Service in IT , Empathy
45 minutes
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AI Simulation
Technical account manager: solve a data sync problem
You resolve a critical data sync failure for TechStart.
Skills:
IT Stakeholder Management , Stakeholder Communication
45 minutes
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AI Simulation
Customer Support Manager: manage an enterprise escalation
You resolve API timeout issues for StratoShield’s top client.
Skills:
Communication Excellence , De-escalation Strategy Application
30 minutes
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AI Simulation
Customer support: Fraudulent Refund Investigation
You investigate refund claims for potential fraud at CampaignCore.
Skills:
Fraud Detection Techniques , Fraud Investigations
45 minutes