Customer Management and Support
26 results
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AI SimulationCustomer Success Manager: SLA Breach Recovery
Manage a client relationship after several missed SLA commitments.
Skills:
Accountability , Managing Client Expectations 
30 minutes
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AI Simulation
Customer Support Manager: SLA Client Escalation Dialog
Address client frustration over SLA breaches and discuss support solutions.
Skills:
Calming Frustrated Clients , Client Relationship Management Fundamentals ... +1
45 minutes
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AI Simulation
Technical Support Lead: Critical Incident Escalation
Escalate a critical technical failure to engineering leadership.
Skills:
Incident Response Communication , IT Stakeholder Management ... +1
30 minutes
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AI Simulation
Customer Success Manager: Design a Retention Program
Design a retention plan amid conflicting stakeholder priorities.
Skills:
Problem Solving , Retention Program Design ... +1
1 hour
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AI Simulation
Customer Support Manager: Enterprise Client Crisis Recovery
Recover key account after high-impact technical outages.
Skills:
Leadership and Crisis Management , Negotiation ... +1
1 hour
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AI Simulation
Customer Support Lead: AI Automation Transition Conflict
Manage AI adoption amid resistance and sensitive layoffs.
Skills:
Change Management , Decision Making ... +1
30 minutes
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AI Simulation
Customer Success Manager: Managing a customer who abuses support
Handle a demanding customer while setting boundaries and proposing premium support.
Skills:
Assertive Communication , Managing Customer Expectations
30 minutes
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AI Simulation
Customer Success Manager: Saving an at-risk renewal
Diagnose client dissatisfaction, craft solutions, and secure subscription renewal.
Skills:
Crisis Management Planning , Customer Retention Fundamentals ... +1
30 minutes
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AI Simulation
Customer Support Lead: Guide a specialist
Advise on managing difficult customer interactions.
Skills:
Conflict Resolution Tactics , Empathy ... +1
30 minutes
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AI Simulation
Customer Support Specialist: System Support Coordination
Coordinate troubleshooting between pharmacy and technical support engineer.
Skills:
Communication , Customer Support Fundamentals ... +1
30 minutes
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AI Simulation
Business Relationship Manager: financial solution for banking client
Balance client needs with portfolio profitability in business banking.
Skills:
Capital Markets Advisory , Client Relationship Building
30 minutes
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AI Simulation
IT Support Specialist: manage a 10-hour downtime
You are in charge of customer support during a brutal 10-hour downtime that is creating several issues for customers
Skills:
Customer Service in IT , Empathy
45 minutes
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AI Simulation
Technical account manager: solve a data sync problem
Resolve a critical data sync failure affecting TechStart's reporting systems.
Skills:
IT Stakeholder Management , Stakeholder Communication
45 minutes
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AI Simulation
Customer Support Manager: manage an enterprise escalation
Resolve API timeout issues and de-escalate client frustration at StratoShield.
Skills:
Communication Excellence , De-escalation Strategy Application
30 minutes
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AI Simulation
Customer support: Fraudulent Refund Investigation
Investigate potential fraudulent refunds by analyzing requests and communicating with the customer.
Skills:
Fraud Detection Techniques , Fraud Investigations
45 minutes