Simulation Details

Snapfix is revolutionizing hospitality operations by providing a platform that enhances team collaboration and streamlines maintenance workflows. With a global presence and clients like Hilton, Marriott, and Radisson, Snapfix has demonstrated measurable improvements in efficiency and guest satisfaction. Its photo-based task management system and universal traffic light system simplify processes, reduce errors, and improve accountability. Snapfix supports over 20 languages and scales effortlessly for teams of various sizes, making it accessible to hospitality teams worldwide. Dedicated support and training ensure seamless adoption, helping clients achieve operational excellence with minimal disruption.

You will step into the role of an Account Executive at Snapfix, tasked with qualifying Riverside Hotels as a potential client. Engage in a one-on-one chat with Martin Connor, the Facility Manager at Riverside Hotels, to uncover operational inefficiencies and address concerns about technology adoption. Your mission is to ask targeted questions to identify Riverside Hotels’ pain points, such as delays in work order completion and miscommunication, and present Snapfix’s user-friendly features as solutions. Build rapport, adapt your approach based on Martin’s feedback, and strategically highlight Snapfix’s benefits to align with his priorities.

– Engage Martin Connor in a focused conversation to uncover Riverside Hotels’ operational challenges.
– Address Martin’s concerns about adopting new technology by emphasizing Snapfix’s simplicity and ease of use.
– Highlight Snapfix’s photo-based task management system and universal traffic light system as solutions to improve efficiency and accountability.
– Build rapport and establish trust to qualify Riverside Hotels as a potential client.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Martin Connor
Facility Manager

Josy White
Sales Manager

Alex Murphy
Account Executive

Organization

A global SaaS company specializing in simplifying maintenance, compliance, and operations for hospitality teams.