Simulation Details

Pasona N A, Inc. is a leading Japanese-owned business consulting firm specializing in human resource and business process outsourcing solutions for Japanese companies operating in the U.S. With over three decades of experience, Pasona serves more than 500 clients annually, achieving a remarkable client retention rate of 92%. The firm’s expertise includes talent acquisition, payroll processing, and employee benefits management, supported by advanced AI-driven recruitment platforms and payroll systems that ensure compliance with state-specific labor laws. Pasona is renowned for its ability to bridge Japanese and American business cultures, delivering tailored strategies that foster long-term partnerships and operational efficiency. By aligning its solutions with the strategic goals of its clients, Pasona empowers businesses to optimize HR processes, reduce costs, and achieve sustainable growth.

You will step into the role of a Business Consultant at Pasona N A, Inc., tasked with retaining a long-term client, Naoko Sato, who has expressed dissatisfaction with recent staffing placements. Through one-on-one consultative conversations, you will uncover the root causes of her dissatisfaction, address her concerns, and propose tailored HR solutions that align with her company’s strategic goals. Your mission involves conducting a consultative assessment to rebuild trust, presenting a customized HR solution package to resolve challenges, and handling objections effectively. You can request support from Hanako Yamada, a Senior HR Solutions Consultant, to refine your approach and gain additional insights. Success hinges on your ability to demonstrate active listening, consultative selling techniques, and problem-solving skills to secure the client’s continued partnership and explore upsell opportunities.

– Engage in a one-on-one conversation with Naoko Sato to uncover her HR challenges and rebuild trust.
– Present tailored HR solutions that address her concerns and align with her company’s goals.
– Handle objections related to pricing, competitor advantages, and contract terms effectively.
– Explore upsell opportunities by introducing additional HR services.
– Demonstrate consultative selling techniques and problem-solving skills to retain the client’s business.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Alex Mori
Business Consultant

Naoko Sato
Senior HR Manager

Hanako Yamada
Senior HR Solutions Consultant

Organization

A leading Japanese-owned business consulting firm specializing in human resource and business process outsourcing solutions tailored for Japanese companies operating in the U.S.