Simulation Details

Angels On Call is a homecare agency specializing in non-medical in-home care services for seniors and individuals with chronic health conditions. The agency is known for its patient-centered approach, offering flexible care schedules and matching caregivers to patients based on personality, skills, and specific needs. With a 95% patient satisfaction score and a 98% accuracy rate in insurance verification, Angels On Call combines advanced technology with compassionate care to empower seniors to maintain their independence and quality of life. The agency operates in a rapidly growing industry, aiming to onboard 50 new patients monthly while navigating complex insurance cases with precision and empathy.

Step into the role of Alex Brown, an Inbound Sales Specialist at Angels On Call, and guide Arthur Greene, a nervous and hard-of-hearing senior, through the admissions process for homecare services. Your mission is to address Arthur’s concerns about costs, privacy, and the complexity of paperwork while ensuring the admissions process is completed efficiently. You will verify Arthur’s insurance coverage by consulting with Kasie Morales, the Billing and Insurance Coordinator, and explain the admissions process in a clear and empathetic manner. Additionally, you will gather the necessary information to complete the intake paperwork and schedule a care evaluation at a time that suits Arthur’s preferences. Your ability to balance empathy with efficiency will be key to ensuring Arthur feels reassured and confident about proceeding with Angels On Call’s services.

– Reassure Arthur Greene by addressing his concerns about costs, privacy, and the admissions process.
– Verify Arthur’s Medicare and Medicaid coverage by consulting with Kasie Morales.
– Complete the intake paperwork accurately by gathering the required information from Arthur.
– Schedule a care evaluation appointment that aligns with Arthur’s preferences.
– Ensure Arthur feels supported and confident throughout the interaction.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Alex Brown
Inbound Sales Specialist

Arthur Greene
Prospective Homecare Patient

Kasie Morales
Billing and Insurance Coordinator

Organization

A homecare agency specializing in non-medical in-home care services tailored to seniors and individuals with chronic health conditions.