Simulation Details

Pinnacle Air is a mid-sized aviation company operating a fleet of 35 aircraft, primarily servicing regional passenger transport routes across the country. The fleet consists of Embraer E175 and Bombardier CRJ900 aircraft, chosen for their fuel efficiency and suitability for short-haul routes. Historically, Pinnacle Air catered to a balanced mix of business travelers (60%) and leisure travelers (40%), generating annual revenue of $450 million before the economic downturn. The company earned industry accolades for operational reliability and customer service excellence, including multiple “Regional Airline of the Year” awards. However, Pinnacle Air now faces significant challenges due to a 20% budget cut, a 25% decline in passenger bookings, and operational inefficiencies that have increased costs and reduced aircraft availability. Customer satisfaction scores have dropped by 15%, and employee morale is strained as automation initiatives are discussed. Pinnacle Air must adapt quickly to preserve its reputation and market position amidst growing competition.

As the Executive Director of Pinnacle Air, you are tasked with leading the company through a critical period of economic constraint. Your mission is twofold: first, develop a cost-reduction strategy that meets the 20% budget cut while maintaining operational efficiency, service reliability, and employee morale. Second, outline an automation roadmap to address inefficiencies in manual processes, such as flight scheduling and maintenance tracking, while mitigating employee resistance to automation. You will engage in one-on-one conversations with two key stakeholders: Priya Kapoor, the Market Director, who will focus on aligning strategies with client satisfaction metrics, and Miguel Alvarez, the Senior Operations Manager, who will highlight operational inefficiencies and employee concerns. Your ability to foster alignment among stakeholders and propose thoughtful solutions will be critical to Pinnacle Air’s success.

– Engage in real-time conversations with Priya Kapoor to align cost-reduction strategies with client satisfaction metrics and service reliability.
– Collaborate with Miguel Alvarez to identify operational inefficiencies and address employee concerns about automation and job security.
– Propose a cost-reduction strategy that meets the 20% budget cut without compromising service quality or employee morale.
– Outline an automation roadmap that prioritizes processes for improvement while addressing employee resistance and emphasizing the benefits of automation.
– Balance immediate cost-cutting measures with long-term strategies to ensure operational efficiency, client satisfaction, and employee morale.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Priya Kapoor
Market Director at Pinnacle Air

Miguel Alvarez
Senior Operations Manager at Pinnacle Air

Alex Morgan
Executive Director

Sofia Bennett
Chief Executive Officer at Pinnacle Air

Organization

A mid-sized aviation company operating regional passenger transport routes across the country.