Browse the full library of AI Simulations and Skill Paths
190 results
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AI SimulationCustomer Support Manager: SLA Client Escalation Dialog
Address client frustration over SLA breaches and discuss support solutions.
Skills:
Calming Frustrated Clients , Client Relationship Management Fundamentals ... +1 
45 minutes
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AI Simulation
Technical Support Lead: Critical Incident Escalation
Escalate a critical technical failure to engineering leadership.
Skills:
Incident Response Communication , IT Stakeholder Management ... +1
30 minutes
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AI Simulation
Customer Success Manager: Design a Retention Program
Design a retention plan amid conflicting stakeholder priorities.
Skills:
Problem Solving , Retention Program Design ... +1
1 hour
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AI Simulation
Customer Support Manager: Enterprise Client Crisis Recovery
Recover key account after high-impact technical outages.
Skills:
Leadership and Crisis Management , Negotiation ... +1
1 hour
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AI Simulation
Customer Support Lead: AI Automation Transition Conflict
Manage AI adoption amid resistance and sensitive layoffs.
Skills:
Change Management , Decision Making ... +1
30 minutes
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AI Simulation
Customer Success Manager: Managing a customer who abuses support
Handle a demanding customer while setting boundaries and proposing premium support.
Skills:
Assertive Communication , Managing Customer Expectations
30 minutes
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AI Simulation
Customer Success Manager: Saving an at-risk renewal
Diagnose client dissatisfaction, craft solutions, and secure subscription renewal.
Skills:
Crisis Management Planning , Customer Retention Fundamentals ... +1
30 minutes
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AI Simulation
Customer Support Lead: Guide a specialist
Advise on managing difficult customer interactions.
Skills:
Conflict Resolution Tactics , Empathy ... +1
30 minutes
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AI Simulation
Customer Support Specialist: System Support Coordination
Coordinate troubleshooting between pharmacy and technical support engineer.
Skills:
Communication , Customer Support Fundamentals ... +1
30 minutes
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AI Simulation
Product Leader: define a product line strategy
Refine AI product strategy amidst smart home market shifts.
Skills:
Design Thinking in Innovation , Mentorship and Coaching ... +1
30 minutes
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AI Simulation
Change Management: Workforce Transformation Strategy Advisory
Advise on workforce transformation strategy and alignment.
Skills:
Change Management , Communication Strategy Fundamentals ... +1
30 minutes
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AI Simulation
Marketing Project Manager: define a marketing campaign
Lead a collaborative campaign for a product launch at Macy's.
Skills:
Negotiation , Project Management Fundamentals ... +1
30 minutes
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AI Simulation
Communication Manager: boost brand awareness
Enhance Revolut's media presence amid complex strategic challenges.
Skills:
Cross-Channel Marketing Strategies , Event Public Relations ... +1
45 minutes
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AI Simulation
Sales Manager: Sales Strategy Session
Strategize to boost SaaS sales performance.
Skills:
Budgeting , Sales Forecasting Fundamentals ... +1
45 minutes
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AI Simulation
Angular: resolve a critical data-binding bug
Focus on resolving an Angular-focused dashboard bug.
Skills:
Angular , Technical Problem-Solving
30 minutes