Customer Support & Customer Success Customer facing roles AI Simulations
Customer support simulations to hire exceptional agents and build elite service teams. Assess candidates and train existing staff on their ability to handle live de-escalation calls, solve technical issues from ticketing systems, and manage difficult retention conversations. Test for the perfect blend of empathy, problem-solving, and efficiency. Hire and train teams that turn frustrated customers into loyal advocates and drive Net Promoter Score (NPS).
AI Simulation
Customer Success Manager: Upsell and ask for Referral
You upsell FlowSync upgrades and secure peer referrals.
Voice Mode
Skill Score
Skills:Cross-Selling/Upselling Approaches, Persuasive Communication, Referral Strategies
AI Simulation
Customer Success Manager: Ask for Customer Referral
You secure referrals from a cautious client for FlowSync.
Voice Mode
Skill Feedback
Skills:Persuasive Communication, Referral Strategies
AI Simulation
Customer Success Manager: QBR to win more business
Persuade a skeptical director to expand FlowSync adoption by overcoming objections and uncovering needs.
Voice Mode
Skill Feedback
Skills:Objection Handling, Executive Presentation, Consultative Selling Techniques
AI Simulation
Customer Success Manager: Upsell with existing customer
You guide a client to upgrade FlowSync for better results.
Voice Mode
Skill Feedback
Skills:Effective Sales Communication, Cross-Selling/Upselling Opportunities Identification, Customer Interview
AI Simulation
Customer Success Manager: SLA breach recovery
You restore trust with a key client after SLA breaches.
Voice Mode
Skill Verification
Skills:Accountability, Managing Client Expectations
AI Simulation
Customer Support Manager: SLA client escalation dialog
You resolve SLA breaches and rebuild client trust at Nuvetech.
Voice Mode
Skill Verification
Skills:Client Relationship Management Fundamentals, Negotiation, Calming Frustrated Clients
AI Simulation
Technical Support Lead: critical incident escalation
You manage a critical data migration failure at DataSync.
Voice Mode
Skill Verification
Skills:Incident Response Communication, Technical Problem-Solving, IT Stakeholder Management
AI Simulation
Customer Success Manager: design a retention program
You design a retention program to reduce FinCore’s client churn.
Voice Mode
Final Document
Skill Verification
Skills:Problem Solving, Strategic Planning Skills, Retention Program Design
AI Simulation
Customer Support Manager: enterprise client crisis recovery
You restore trust with IntegraSoft’s largest enterprise client.
Voice Mode
Final Document
Skill Verification
Skills:Negotiation, Leadership and Crisis Management, Stakeholder Alignment
AI Simulation
Customer Support Lead: AI automation transition conflict
You lead the rollout of a new AI chatbot.
Voice Mode
Skill Verification
Skills:Change Management, Negotiation, Decision Making
AI Simulation
Customer Success Manager: managing a customer who abuses support
You manage expectations and propose solutions for a SaaS client.
Voice Mode
Skill Verification
Skills:Managing Customer Expectations, Assertive Communication
AI Simulation
Customer Success Manager: saving an at-risk renewal
You resolve client concerns to secure a key contract renewal.
Voice Mode
Skill Verification
Skills:Customer Retention Fundamentals, Crisis Management Planning, Negotiation
AI Simulation
Customer Support Lead: guide a specialist
You mentor a specialist to master customer de-escalation.
Voice Mode
Skill Verification
Skills:Mentorship and Coaching, Empathy, Conflict Resolution Tactics
AI Simulation
Customer Support Specialist: system support coordination
You resolve a pharmacy system disruption with clear communication.
Voice Mode
Skill Verification
Skills:Communication, Customer Support Fundamentals, Problem Solving
AI Simulation
Business Relationship Manager: financial solution for banking client
You design financial strategies for a client’s global expansion.
Voice Mode
Skill Verification
Skills:Client Relationship Building, Capital Markets Advisory