About This Simulation

Your Role 

Customer Success Manager at

Enterprise Solutions Inc.

Your Goal

Your Mission

Diagnose client dissatisfaction, craft solutions, and secure subscription renewal.

Simulation Details

Enterprise Solutions Inc. is a leading B2B SaaS provider specializing in subscription-based software solutions that optimize enterprise operations for large-scale organizations. The company generates $250 million annually, with 75% of its revenue coming from subscription renewals, making client retention critical to its success. Despite offering innovative tools like workflow automation, real-time data analytics, and ERP systems, recurring technical issues such as system downtime, integration failures, and data synchronization errors have caused dissatisfaction among key clients. These challenges threaten the company’s financial stability and reputation, especially with high-value accounts that contribute significantly to its revenue. Enterprise Solutions Inc. employs a customer-centric approach, including structured feedback sessions, dedicated account managers, and prioritized issue resolution frameworks, to address client concerns and maintain its competitive edge.

Step into the role of a seasoned Customer Success Manager tasked with salvaging a critical client relationship. You’ll engage in real-time, one-on-one conversations with Mark Whitaker, the Senior Account Manager representing a high-value client, and Priya Kapoor, the Technical Product Manager providing technical insights. Your mission is to diagnose the root causes of dissatisfaction by actively listening, asking probing questions, and demonstrating empathy. Once the issues are identified, you’ll collaborate with Priya to craft a tailored action plan that addresses the client’s concerns with measurable improvements. Finally, you’ll present the plan to Mark, showcasing the benefits of renewal and persuading him to restore trust in the company’s ability to deliver value.

– Engage Mark Whitaker in a focused conversation to uncover the root causes of dissatisfaction.
– Collaborate with Priya Kapoor to gather technical insights and recommendations for solutions.
– Present a tailored action plan to Mark Whitaker that addresses key concerns and highlights the benefits of renewing the contract.
– Demonstrate empathy, technical understanding, and negotiation skills to secure the renewal of the client’s contract.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Mark Whitaker
Senior Account Manager – Client
Priya Kapoor
Technical Product Manager
Alex Morgan
Customer Success Manager
Rachel Simmons
Director of Customer Success

Organization

A B2B SaaS provider specializing in subscription-based software solutions designed to optimize enterprise operations for large-scale organizations.

 

Helpful for 

Customer Success Manager, Account Manager, Technical Product Manager

How It Works

AI Simulations

Experience the Adventure

Learn by Doing

No lectures. No waiting. You jump straight into real tasks and learn by solving challenges. It’s hands-on from the first second.

Real-world Scenario

Work with lifelike companies, clients, and teammates. Every interaction is unscripted, meaning the conversations feel natural and real. You’ll solve real problems in a dynamic work environment.

Collaborate with AI Characters

Work with AI teammates who act like real people! Practice communication, teamwork, and decision-making without any pressure. They give feedback on the spot.

AI Simulations

Instant Results, Real Rewards

Instant Evaluation

Finish? Boom — you get your score right away. But that’s not all! You’ll get detailed feedback that shows where you excelled, how well you collaborated with AI characters, and personalized tips on how to improve.

Earn Your Certificate

Complete the simulation and earn a certificate that you can share on LinkedIn, show recruiters, or send to your boss. Proof you’ve mastered new skills!

Level Up and Get Rewarded

Complete the simulation to gain XP and unlock rewards like Anthropos Premium perks, Amazon gift cards, and more!