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Training
Intermediate

Team Management: manage internal conflict

Time available:45 minutes
|
Available in
+8
ByAnthropos
1
The challenge

Two senior team members, Lisa and Mike, have conflicting priorities.

2
The issue

Lisa insists on thorough documentation, while Mike prioritizes speed and flexibility.

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Your goal

Your goal is to mediate and negotiate a balanced approach that satisfies both perspectives.

Your Role
Project Manager@ Principal Organization

You are a Project Manager at Nimble, a dynamic mid-sized tech company.

Other participants
Lisa NakamuraSenior Documentation Specialist
Mike JohnsonSenior Software Developer
Sarah LeeDirector of Project Management
Context

Nimble is a mid-sized tech company with around 500 employees, generating an annual revenue of $150 million. The company specializes in software development across finance, healthcare, and education sectors. Known for its innovative solutions, Nimble operates in a fast-paced environment where efficiency and adaptability are crucial. The company uses tools like Jira, Trello, Visual Studio, IntelliJ IDEA, Confluence, and SharePoint to maintain its competitive edge. Despite its successes, Nimble faces challenges in balancing thorough documentation with timely project completion.

As a Project Manager at Nimble, your primary task is to mediate a conflict between two senior team members, Lisa Nakamura and Mike Johnson. Lisa values thorough documentation, while Mike prioritizes speed and flexibility. You will interact individually with both team members to understand their perspectives and concerns. Your goal is to negotiate a compromise that balances both documentation and speed, ensuring project deliverables are met on time without sacrificing necessary documentation.

  • Meet with Lisa to understand her concerns about documentation.
  • Meet with Mike to understand his need for speed.
  • Negotiate a balanced approach to documentation and speed.
  • Ensure both team members agree to the compromise.
  • Improve project timelines and team morale.
Evaluated Skills
Conflict ManagementInterpersonal Negotiation
Helpful for
Project ManagerTeam LeaderConflict Resolution Specialist