Solutions Architect: Managing a Failed POC for a Banking Client

Simulation Details

Company Overview
Nexium is a technology consulting firm specializing in IT solutions for the financial sector, focusing on cloud computing, advanced cybersecurity, and high-level financial software. Founded in 2005, it quickly gained a solid reputation for its ability to respond swiftly to client needs. Among its achievements, Nexium has carried out digital transformation projects for European banks such as Deutsche Bank and BNP Paribas, improving operational efficiency and reducing fraud. Strategic partnerships with Microsoft and IBM have led to collaborations on hybrid cloud and advanced security projects. Nexium excels in complex technical environments, offering tailored solutions that ensure security and regulatory compliance. The company boasts a 95% customer satisfaction rate and project completion times 20% faster than the industry average. Despite challenges related to the increasing complexity of IT solutions, Nexium continues to operate with a collaborative approach, involving multidisciplinary teams to tackle client challenges.

Challenge
The main challenge of the simulation is to explain why a client’s proof of concept, a large European bank, did not achieve the expected results and to propose an alternative that satisfies the client, maintaining trust and rebuilding the relationship. The proof of concept aimed to create a real-time financial transaction management platform using advanced technologies such as AWS and Palo Alto Networks cybersecurity solutions. However, it encountered technical issues such as performance bottlenecks and security vulnerabilities, as well as integration difficulties with the bank’s existing systems. As a Solutions Architect at Nexium, the player must gather detailed information on the failed proof of concept, communicate effectively with the client, and propose a convincing alternative solution.

Mission
As a Solutions Architect at Nexium, you will interact with various stakeholders, including the internal Nexium team and the dissatisfied client. Your task will be to gather detailed information on the failed proof of concept, communicate effectively with the client to explain the issues encountered, and propose a convincing alternative solution. The dynamics between you and the stakeholders will be crucial, with potential conflicts arising due to the client’s dissatisfaction and the need to maintain trust.

Expected Outcomes
The objectives of the simulation include presenting a convincing alternative solution that satisfies the client and rebuilds trust. Success will be measured by your ability to demonstrate communication and problem-solving skills, as well as the client’s positive reaction to the proposed solution.

To complete the simulation, you will need to produce a document containing:
– Analysis of the Failed Proof of Concept
– Client Communication Plan
– Alternative Solution Proposal

Once ready, save it in PDF or Docx format and send it to Julie Lobrane, Director of the IT Solutions Department at Nexium.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Alex Lombard
Client IT Director

Clara Koron
Nexium Team Leader

Julie Lobrane
Director of IT Solutions

Organization

Nexium is a technology consulting firm specializing in IT solutions for the financial sector.