Simulation Details

Company Overview
CommerceSphere is a leading company in the e-commerce sector, founded in 2010 by Luca Rossi and Maria Bianchi. The company’s mission is to revolutionize the online shopping experience using advanced machine learning and artificial intelligence technologies. Since launching its first e-commerce platform in 2012, CommerceSphere has achieved numerous milestones, including a strategic partnership with AWS in 2015 and the acquisition of the startup AI Innovators in 2018. The company uses DevOps tools like Jenkins, Docker, and Kubernetes to ensure continuous delivery and incremental improvements. CommerceSphere has received significant recognition, such as the “Best E-commerce Platform Award” in 2021, and continues to innovate, for example, with the launch of augmented reality features in 2022.

Challenge
The main challenge of the simulation is to negotiate with the client, Sophia Evans, the addition of new features to an ongoing DevOps project while keeping the project within the agreed budget and timeline. The project is halfway through and is facing issues with continuous integration and resource management. The requested new features include a machine learning-based recommendation system and a more intuitive user interface. These additions will require an additional 500 hours of development and an extra cost of about 100,000 euros, risking the planned launch date of July 1, 2023. Sophia Evans has high expectations and well-defined priorities, aiming to improve user experience and increase sales by at least 15%, without exceeding the budget of 400,000 euros.

Mission
As a Cloud Solutions Architect, you will be responsible for negotiating and managing the client’s requests, Sophia Evans. You will interact with the development team, represented by Oliver Wilson (Senior Project Manager) and Zhao Ming Li (Technical Director), and with the client. You will need to balance the client’s needs with the technical capabilities and available resources, addressing potential conflicts and ensuring that all parties are aligned on the project goals. Your main actions will include:

1. Conducting a detailed cost and time analysis for the requested new features.
2. Preparing a clear and detailed proposal, including alternatives and compromises.
3. Presenting and negotiating the proposal with the client, clearly explaining the impacts on costs and timelines.

Expected Outcomes
To complete the simulation, you must keep the project within the agreed limits and obtain the client’s acceptance of the proposal. You will need to produce a final document that includes:

1. Cost and time analysis.
2. Detailed proposal with alternatives and compromises.
3. Negotiation report.

Once completed, export it in PDF/Docx format and send it to your manager, Zhao Ming Li.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Sophia Evans
E-commerce Operations Manager

Oliver Wilson
Senior Project Manager

Zhao Ming Li
Technical Director

Organization

CommerceSphere is a leading company in the e-commerce sector, founded in 2010 by Luca Rossi and Maria Bianchi. The company’s mission is to revolutionize the way people shop online, offering a personalized and intuitive shopping experience through the use of advanced machine learning and artificial intelligence technologies.