You sell tailored software solutions to a skeptical clinic director. Simulation Details: PhysioDesk is a healthcare technology company that specializes in practice management software tailored for physiotherapy clinics. With over 1,000 clinics across North America using its solutions, PhysioDesk has achieved a 95% customer satisfaction rate by addressing operational inefficiencies and enhancing patient care. Its offerings include AI-powered scheduling optimization, customizable clinical workflows, and advanced patient engagement tools. These features help clinics reduce double-booked appointments, improve patient retention, and streamline operations. PhysioDesk provides three subscription packages—Essential, Professional, and Enterprise—designed to meet the needs of clinics of various sizes. Add-ons like the Advanced Patient Engagement suite and Telehealth platform further enhance functionality. Known for its seamless integration and actionable insights, PhysioDesk stands out from competitors by offering transparent pricing, scalable solutions, and dedicated account managers who ensure smooth implementation and ongoing support. Step into the role of an Inside Sales Representative at PhysioDesk. Your mission is to engage in a consultative sales conversation with Dr. Evelyn Hart, the Clinic Director of Hart Physiotherapy, a mid-sized clinic facing significant operational challenges. Dr. Hart is cautious and analytical, requiring clear, data-driven explanations to make decisions. Your goal is to uncover her clinic’s pain points, such as scheduling inefficiencies and patient engagement issues, and recommend a tailored solution that aligns with her operational needs and $10,000 annual technology budget. To succeed, you’ll need to build trust, address objections about pricing and implementation complexity, and present a compelling value proposition for PhysioDesk’s Professional or Enterprise packages, along with relevant add-ons. Seek guidance from your Sales Team Lead, Sophia Nguyen, to refine your strategy. By demonstrating expertise and aligning the solution with Dr. Hart’s goals, you aim to secure the sale and contribute to PhysioDesk’s reputation for impactful, customer-focused solutions. - Engage in a one-on-one chat with Dr. Evelyn Hart to uncover her clinic’s operational challenges and priorities. - Consult Liam Patel for detailed product information to ensure your proposed solution is accurate and comprehensive. - Present a tailored solution that aligns with Dr. Hart’s goals and budget, addressing her concerns about pricing, implementation complexity, and ROI. - Seek feedback and guidance from Sophia Nguyen to refine your sales approach. - Successfully guide Dr. Hart toward selecting the most suitable subscription package and add-ons for her clinic.