You help a SaaS VP tackle churn with CustomerIQ. Simulation Details: CustomerIQ is an AI-powered customer success platform tailored for SaaS companies and enterprises. It helps organizations improve customer retention, operational efficiency, and revenue growth through advanced analytics and automation tools. The platform’s standout features include a customizable health scoring model that integrates seamlessly with CRM systems like Salesforce and HubSpot, support platforms like Zendesk, and BI tools such as Tableau. These integrations unify data from multiple sources, eliminating inefficiencies caused by fragmented insights. CustomerIQ also offers automated workflows, trigger-based playbooks, and personalized outreach sequences, enhancing Customer Success Manager (CSM) efficiency by 50%. Its revenue intelligence capabilities provide AI-driven renewal forecasting and churn prediction analysis, empowering teams to proactively identify at-risk accounts and uncover expansion opportunities. With a proven track record of delivering measurable results, CustomerIQ is redefining customer success as a strategic driver for SaaS companies. You will step into the role of an Account Executive at CustomerIQ, tasked with conducting a discovery call with Priya Kapoor, the Vice President of Customer Success at a mid-market SaaS company. Priya’s company is facing rising churn rates and operational inefficiencies, and she is under pressure to present a viable strategy to her executive team. Your mission is to engage Priya in a consultative conversation to uncover her company’s pain points, summarize her challenges to confirm understanding, and align CustomerIQ’s features—such as customer health scoring and automated workflows—with her needs. By demonstrating active listening and tailoring your pitch, you will position CustomerIQ as the ideal solution to address her challenges and achieve her strategic goals. - Engage Priya Kapoor in a meaningful dialogue to uncover 2-3 specific challenges her company is facing. - Respond to Priya’s concerns with active listening and understanding to build trust. - Summarize Priya’s challenges to confirm alignment and mutual understanding. - Position CustomerIQ’s features as solutions to address Priya’s pain points effectively.