Customer Support & Customer Success Customer facing roles AI Simulations
Customer support simulations to hire exceptional agents and build elite service teams. Assess candidates and train existing staff on their ability to handle live de-escalation calls, solve technical issues from ticketing systems, and manage difficult retention conversations. Test for the perfect blend of empathy, problem-solving, and efficiency. Hire and train teams that turn frustrated customers into loyal advocates and drive Net Promoter Score (NPS).
AI Simulation
IT Support Specialist: manage a 10-hour downtime
You handle customer concerns during PrimeSoft's critical service outage.
Voice Mode
Skill Feedback
Skills:Customer Service in IT, Empathy
AI Simulation
Customer Support Manager: manage an enterprise escalation
You resolve API issues and rebuild client trust.
Voice Mode
Skill Feedback
Skills:Communication Excellence, De-escalation Strategy Application
AI Simulation
Customer support: fraudulent refund investigation
Investigate refund claims to uncover fraud or legitimate issues.
Voice Mode
Skill Feedback
Skills:Fraud Detection Techniques, Fraud Investigations
AI Simulation
Account Retention Specialist: avoid churn due to new pricing
You persuade a loyal customer to stay with SnapCart.
Voice Mode
Skill Feedback
Skills:Persuasive Communication, Customer Retention Strategy
AI Simulation
IT Support: master BYOD security without forcing compliance
You resolve privacy concerns about GuardianTech's MDM software.
Voice Mode
Skill Feedback
Skills:Mobile App Security, Policy Communication and Education
AI Simulation
IT Support Engineer: guide your team to secure S3 buckets
You secure sensitive data for Guardian Networks clients.
Voice Mode
Skill Feedback
Skills:Cloud Data Security, Communication Risk Management
AI Simulation
Security Operations Specialist: investigate suspicious login activity
You secure a Trustly account while addressing customer concerns.
Voice Mode
Skill Feedback
Skills:Client Relationship Building, Security Protocol Management
AI Simulation
Customer Success Manager: respond to email data loss
You rebuild client trust after a critical data loss.
Voice Mode
Skill Feedback
Skills:Client Relationship Building, Solution Design Thinking
AI Simulation
Technical Support Engineer: deal with an enterprise customer hit by outage
You manage a critical client during a major outage.
Voice Mode
Skill Feedback
Skills:Crisis Communication Skills, Managing Customer Expectations
AI Simulation
IT Support Specialist: deal with an urgent cloud cost spike
You tackle cloud cost spikes at Stratus Systems.
Voice Mode
Skill Feedback
Skills:Cost Optimization, Stakeholder Communication