Skill Paths Library

The Customer Success Manager is becoming a popular role across multiple industries, starting of course with the software and digital service ones. Customer Success are usually in charge of managing large and small customers and help them get value from the products and services they have purchased. This role is fundamental for companies to keep their customers happy and upsell them to new services. This skill path at Anthropos is designed to give you a very comprehensive introduction to the role, teaching you skills related to customer management, communication, negotiation and even sales. You will find out that CSMs are a great mix of abilities and roles in one. This path is highly suggested for account managers, sales representatives and people with a mix of skills that want to get into a role where they will spend tons of time with customers and other stakeholders and will have to master several skills, including project management and team management.