Simulation Details

Verity is a leading company in the point-of-sale (POS) solutions industry, holding a 35% market share in Europe. Known for its innovative products, Verity enhances retail operations with technology that reduces transaction processing times by up to 40%, automates inventory management, and ensures compliance with GDPR and PCI DSS. Their latest product, PayWell Pro, integrates omnichannel retailing and advanced data analytics, offering real-time transaction monitoring, AI-driven customer insights, and compatibility with various payment methods. PayWell Pro is designed for seamless integration with existing IT infrastructures, featuring robust data security measures and a user-friendly interface. Verity has a proven track record of successful deployments in major retail chains, improving transaction speed and customer satisfaction.

In this simulation, you will coordinate the deployment of Verity’s new POS system, PayWell Pro, across 65 Caffe Nero stores in Europe. You will engage with key stakeholders, Lars Müller (Head of IT Infrastructure) and Sofia Rossi (Regional Operations Manager), to address concerns related to technical integration, data protection compliance, and employee readiness. You will need to ensure compatibility with existing systems, implement necessary data protection measures, and develop a comprehensive training plan for employees. Additionally, you will handle unforeseen challenges such as technical glitches or supply chain disruptions.

As the Program Coordinator, your mission is to facilitate the deployment of the PayWell Pro POS system across 65 Caffe Nero stores in Europe. You will engage in strategic discussions with Lars Müller to address technical integration and ensure minimal disruption to operations. You will also work with Sofia Rossi to ensure operational efficiency and employee readiness for the new system. You will report to Emma Thompson, Senior Program Manager, who will provide guidance and support throughout the project. Your core tasks include addressing compliance with data protection regulations, managing the complexities of deploying the system across multiple locations, and handling unforeseen challenges.

– Address and resolve concerns of key stakeholders (Lars Müller and Sofia Rossi).
– Ensure compliance with data protection regulations (GDPR).
– Prepare employees for the new system through a comprehensive training plan.
– Handle unforeseen challenges such as technical glitches or supply chain delays.
– Complete the deployment within the specified timeframe and budget.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Lars Müller
Head of IT Infrastructure

Sofia Rossi
Regional Operations Manager

Emma Thompson
Senior Program Manager

Organization

A leading company in the point-of-sale (POS) solutions industry.