Retain a key enterprise client threatening to switch to a competitor offering substantial discounts.

As a Sales Representative at NexLogix, you are tasked with reviving a stalled deal with Priya Kapoor, the Director of Customer Support. NexLogix, a leading logistics company, is facing increased customer inquiries and resource constraints. Your challenge is to engage in a one-on-one conversation with Priya to uncover her concerns about a customer interaction platform and present tailored solutions. Successfully addressing her issues and reigniting her interest in the platform is your main goal. Report your findings and proposed solutions to your Senior Sales Manager for review.