Simulation Details

Sherweb is a global leader in cloud solutions, dedicated to simplifying operations for IT professionals and businesses. With over 7,000 partners worldwide, Sherweb has transformed the cloud marketplace by addressing key challenges such as cumbersome billing systems and complex migrations. Its all-in-one cloud marketplace integrates automation and cutting-edge APIs to streamline workflows, reduce operational costs, and enhance client value. Sherweb’s portfolio includes Microsoft 365, Google Workspace, Dynamics 365, and proprietary software like PurelyHR and C2 ITSM, which optimize HR and service management tasks. Sherweb’s commitment to partner success is evident through tailored onboarding, pre-sales guidance, and training programs, helping businesses like Ciracom Cloud achieve measurable improvements in billing accuracy and operational efficiency. By combining technical expertise with personalized support, Sherweb empowers businesses to thrive in the digital landscape.

You will step into the role of Alex Martin, a Technical Advisor transitioning into a bilingual Sales Agent at Sherweb. Your mission is to engage in a one-on-one conversation with Jordan Addison, the Director of IT Solutions at Axiom Managed Networks, who is skeptical due to past negative experiences with Microsoft’s billing and migration processes. Your goal is to actively listen to Jordan’s concerns, empathize with his frustrations, and present Sherweb’s solutions in a way that aligns with Axiom Managed Networks’ business goals.

To succeed, you must translate Sherweb’s technical features, such as real-time billing and dedicated migration support, into clear business benefits that address Axiom Managed Networks’ pain points. Additionally, you will leverage Sherweb’s proven track record, including Ciracom Cloud’s success story, to build credibility and foster trust. Through effective communication and persuasive dialogue, you will position Sherweb as a reliable partner capable of driving Axiom Managed Networks’ growth and upsell Microsoft 365 solutions tailored to their needs.

– Engage in a conversation with Jordan Addison to uncover his concerns and frustrations.
– Demonstrate active listening and empathy to build trust and rapport.
– Present Sherweb’s solutions by translating technical features into business benefits that resonate with Axiom Managed Networks’ goals.
– Use Ciracom Cloud’s success story to provide tangible evidence of Sherweb’s proven track record.
– Successfully position Sherweb’s Microsoft 365 offerings as tailored solutions to Axiom Managed Networks’ challenges.

Team

Who you will work with in this Simulation
Your team is 100% generated by AI – you will not interact with real people and no human will read your conversation.

Alex Martin
Technical Advisor III transitioning to Bilingual Sales Agent

Jordan Addison
Director of IT Solutions

Mia Rodgers
Senior Sales Advisor

Organization

A cloud solutions leader dedicated to simplifying operations for IT professionals and businesses.